An Update from GB Vehicle Leasing
We understand this is a difficult and confusing time for all our customers.
We want help support our customers whilst protecting our staff (the majority of whom are working at home) so we have set up a specialist task force – individuals from around the business, many of whom are taking on new tasks and responsibilities – who are providing extra support for customers in need.
For new vehicle enquiries, call us on 0161 667 5338 or email us at firstname.lastname@example.org.
If you're an existing customer, the number is 0161 762 5680 but if you can email us, please do so we can deal with all queries promptly email@example.com.
Frequently Asked Questions
Understandably, we're currently experiencing high volumes of calls from customers wondering how COVID-19 may affect their new or current lease vehicle. To help out, we've created a COVID-19 section on our FAQs page.
If you still have questions, please do not hesitate to contact us. We're here to help.
If you’re worried about making your payments, please email us with your name, registration number and order number (if you have it) and we will point you in the right direction.
If you know which finance company your vehicle is funded through, you should contact them as soon as possible. Below is a list of contact information for each of the finance companies:
Under the current restrictions we can still deliver vehicles to Key Workers.
Health and social care
This includes but is not limited to:
- doctors, nurses, midwives, paramedics, social workers, care workers, and other frontline health and social care staff including volunteers;
- the support and specialist staff required to maintain the UK’s health and social care sector;
- those working as part of the health and social care supply chain, including producers and distributers of medicines and medical and personal protective equipment.
Education and childcare
- childcare, support and teaching staff, social workers and those specialist education professionals who must remain active during the COVID-19 response to deliver this approach.
Key public services
- those essential to the running of the justice system, religious staff, charities and workers delivering key frontline services, those responsible for the management of the deceased, and journalists and broadcasters who are providing public service broadcasting.
Local and national government
This only includes those administrative occupations essential to the effective delivery of the COVID-19 response, or delivering essential public services, such as the payment of benefits, including in government agencies and arm’s length bodies.
Food and other necessary goods
- those involved in food production, processing, distribution, sale and delivery, as well as those essential to the provision of other key goods (for example hygienic and veterinary medicines).
Public safety and national security
- police and support staff, Ministry of Defence civilians, contractor and armed forces personnel (those critical to the delivery of key defence and national security outputs and essential to the response to the COVID-19 pandemic), fire and rescue service employees (including support staff), National Crime Agency staff, those maintaining border security, prison and probation staff and other national security roles, including those overseas.
- those who will keep the air, water, road and rail passenger and freight transport modes operating during the COVID-19 response, including those working on transport systems through which supply chains pass.
Utilities, communication and financial services
- staff needed for essential financial services provision (including but not limited to workers in banks, building societies and financial market infrastructure), the oil, gas, electricity and water sectors (including sewerage), information technology and data infrastructure sector and primary industry supplies to continue during the COVID-19 response, as well as key staff working in the civil nuclear, chemicals, telecommunications (including but not limited to network operations, field engineering, call centre staff, IT and data infrastructure, 999 and 111 critical services), postal services and delivery, payments providers and waste disposal sectors.
May we take this opportunity to thank you for your patience.
We are here for our customers, please get in touch if you need any help. Stay safe.