The car arrived on the time and courier was charming, thorough explained everything in great detail in the minimum amount of time. Excellent and I would like to thank your team and your good self for the help and attention you have all given me during this transaction.
I have been very impressed with your customer service. I will certainly recommend you to friends and family and will probably come back to you when we need to replace our second car.
From the initial contact with GB Vehicle Leasing at enquiry stage right through to delivery I have been pleased with the communication and ease of the complete lease process. I would happily recommend the company to friends and colleagues.
I found GB Vehicle Leasing from the outset very helpful with Joe to begin with, talking me through car options, prices. The most important aspect in service for me is communication and through Joe and Michelle I have had no issue and contact has been made in timely manner giving me all the information I needed having not done a personal lease before due to company cars all my career. Thank you very much for your help and assistance.
Very pleased! Many thanks for all your help and support, I will definitely recommend GB Vehicle Leasing to others.
The car is fabulous & you have been a pleasure to deal with. I will be recommending you to other people. Cheers again & will be in touch in 4 years!!
Everything went perfect! Car was exactly as described, price was good and it was all arranged and delivered very quickly. I cant think of any part of the service that needs improving.
I don't think you could improve you've been fab!
I'm absolutely delighted with the level of customer of service received from both Michelle and Rob. Through the entire process I've not had one bad thing to say so can't really say how you can improve. I will also be recommending you guys on PistonHeads.
I took delivery of my car on Monday afternoon and I am absolutely delighted with it and the service that I received from GB Vehicle leasing. From my initial enquiry, you took the time to deal with quotes for several options and to explain the advantages of PCP vs Personal Contract hire on the specific deal I was looking at. Your admin team have kept me informed throughout the ordering process. I have nothing but positive feedback for this company. I would most definitely use them again and would recommended them. Thank You
We have been very happy with the level of service given and the efficiency of the service. We looked at a few different companies but chose to go with GB Vehicle Leasing after speaking with Peter on the phone who explained everything to me in detail, having never leased a car before and not being entirely sure of the process. All the information was very clear and communication with yourselves has been excellent. Sometimes it was nice just to get an email saying that there was no news to show you had not forgotten about us. This was much appreciated. We found the whole process simple and efficient and will definitely look to take out another lease in 2 years time.
I took delivery of my car yesterday and I am absolutely delighted with it and the service that i received from GB. From the start of my application Mark was on hand to answer any questions regarding the vehicle and the lease itself and thoroughly explained the terms. Michelle and Kelly have kept me informed throughout the ordering process and have been nothing but friendly and reassuring. I have nothing but positive feedback for this company. I would most definitely use them again and have already recommended them. Thank You GB :)
We have been very impressed with the service given by your colleagues we have been in contact with, the whole process has been very smooth and stress free and we look forward to leasing further vehicles form you once we get to that stage.
I couldn’t fault your service and I’ve already mentioned you to someone I work with so I could be back in touch soon! Otherwise I’ll be speaking to you in a couple of years for another car.
I was very pleased with the service we received and would certainly recommend you if I hear of anyone looking for a lease vehicle.
GB Vehicle Leasing were fantastic from beginning to end. I was supported by the outset from Mark who guided me on my chosen car and gave me a very competitive price. Once my order was placed I was updated regularly on when I should expect my car, and rather than having to wait the 8 weeks or so I was originally expecting, I got a call to say it was in stock early and came 4 days later!
You have provided super customer service.
This is reflected in the very quick response times to emails. These responses were clear and helpful. At critical times the email was paired with a phone call. Effective follow up and communication between departments. At all times I felt I knew where we were and what was expected from me.
I was very impressed how Michelle and Kelly covered for each other so there was no loss in service or continuity to me the customer if I spoke to either of them.
I should include Paul and Dave as well. The quote process was also a pleasant experience. I had had my last car for ten years so was quite out of touch with the market options and the process of leasing. I good useful information that helped me select a car and plan that suited me. I felt encouraged and informed never coerced or pushed. Delicate balance that your guys got just right.
My partner also expressed it was a pleasure to do business with your team. His exact words were 'what a pleasant experience even though it was not a routine transaction'.
Everything went well with the delivery and I have been well pleased with the service received from yourselves. This is my first time leasing and it has been so straightforward a process i am over the moon. Thanks again for the excellent service provided.
I have been very impressed with the service provided, and have recommended your services to both colleagues and friends!
This was my 1st time leasing a car and a can happily say it went smoother than I thought thanks to your team. You all helped me every step of the way and the cars even better than I expected so thank you all. Couldn't fault anything at all!
I'm very happy and love the car! I would like to thank you for your service, nothing was too much trouble for you and your attention to detail gave me total confidence in you and your company. Michelle and Kelly were superb too and kept me up to date right through to the car arriving. So please pass on my thanks to them. As you know, I've worked in sales for nearly 30 years and I can confidently state that the professionalism you all showed will earn your company a lot of new business and I'm sure you will be very successful yourselves. I will recommend GB Vehicle Leasing to friends and colleagues with total confidence. I'll get a photo of the car as soon as possible and once again, a huge thank you!
We could honestly not fault anything from start to finish. Everyone we have spoken to has been so very helpful from the very first phone call I made to receiving the car on Friday.
Thank you so much for everything that you have done to help us get the car sorted and delivered - we absolutely love it!
We couldn't recommend the company enough!
This is the first vehicle we have ever had on a PCH contract, so we were hoping the process & paperwork would not be a nightmare, I must say that from my initial contact with your company right through to the vehicle delivery, the experience from start to finish was professional, expedient, easy on & enjoyable, so we will be coming back to you for the next vehicle.
The service is has been brilliant and I found communication with yourself and the company very efficient and you kept me up to speed every step of the process. Thanks again for your help.
I cannot fault the service you have provided to me. You have always been very quick to respond to any questions and have kept me in the loop at all times - on the whole fantastic communication!
I have been very impressed with the customer service I have received. From my first contact with the company until receiving the car both Michelle and Brian have been very helpful, friendly and professional. You have always been on hand to answer my questions and replied to any emails in a timely way. Right up until the car was delivered you kept me updated with where the order was up to, I never once had to contact you about this. What stands out the most for me and was the deciding factor for me choosing to lease my car through GB Vehicles, was having such a personalised service by having contact with the same member of staff, Brian at the beginning and then Michelle. Sadly this type of service is unique nowadays so it is refreshing to have a company that strive to do this.
I would and already have recommended you to family and friends.
I'm really happy, great car.
I'm also very happy with the service I had from you guys. From the initial call with Brian, who was very thorough and explained everything clearly, through to dealing with Michelle and with Kelly who kept me informed at all times, even if it was just a quick courtesy email to say there's no specific update but all is still on track. Sometimes no update is an update in itself.
I would recommend you to others thinking of leasing and will definitely be back in touch as this lease comes to an end.
I thought the service was great from both Michelle and Paul and to be honest, I can't say how you could improve on my experience.
I'll certainly be recommending GB Vehicle Leasing to my contacts.
Since my first conversation with Dave the sales agent I've had nothing short of a great experience. Not pushy one bit and bent over backwards to process the sale very quickly for me. Since then the recent updates and quick email responses from Michelle have been brilliant. Definitely use your company again and would certainly recommend.
I was referred to GB Vehicle Leasing (GBVL) by our solicitors who were highly recommending of Mark and his team.
I am pleased to say that 10 days from what was an exploratory call we took delivery of a brand new vehicle with a specification we would have selected ourselves.
GBVL took care of everything and our efforts were limited to the completion of a very simple form.
Will no doubt be recommending them to others!
Thanks for all you have done. Being a first time leaser I did not know what to expect but you and Brian have made it simple. Thanks again.
Have to say I'm very impressed. Non-pushy, highly professional and knowledgeable advice from Dave all the way through the decision making process. Once we'd decided which way we were going, Michelle was helpful, friendly and efficient in getting everything executed. I'd be more than happy to recommend you to anyone.
Thank you for all your help and assistance. You have been amazing !!
I have dealt with GB Vehicle Leasing for the last 9 years and they have provided me with an excellent service; from choice of vehicle, finance options, costing illustrations and part exchange. Thanks for your help, A GREAT TEAM!”
The service and care I have received from GB Vehicle Leasing has been first class, which is unusual these days! I would have no hesitation in recommending GBVL to any of my friends, colleagues or clients.
I have found leasing my new car incredibly easy from my initial contact with Brian who was very friendly and helpful.
Further to this Michelle has kept me informed throughout and answered every question extremely promptly and thoroughly. She has explained all fees and forms so I have had a complete clear understanding throughout.
Michelle has also emailed me periodically to keep me informed of any progress on my order. I have felt very well looked after and have already recommended your service thanks to these two staff members.
Mark and Michelle, Thank you both for arranging the new car for me. It’s perfect. I will definitely be recommending your service and when I need to up-grade I will be back.
I have been dealing with GB Vehicle Leasing for over 12 years for both business and personal use. Other businesses advertise deals that do not exist, over promise and in my experience offer very poor service levels. GB are just the opposite, their service levels are excellent, their prices extremely competitive, they deal with my part exchanges and their knowledge of finance is second to none.
Thanks for the offer to help again! Much appreciate your friendly professionalism.
I am delighted with the car. Thank you very much for your very helpful support and regular updates as things have progressed, faultless service as always.
You will find our website is a mirror image of the advice our consultants can give; thorough, but easy to understand. The aim of GB Vehicle Leasing is to give sound professional advice backed up by competitive prices. For independent advice & quotations call today 0161 762 5680 and speak to one of our experienced leasing consultants. As a BVRLA Intermediary member we are quality assured and operate under a code of conduct. This reassures you that you are dealing with a reputable company that will offer the highest levels of service, backed up by the BVRLA's conciliation service.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
GB Vehicle Leasing
Registered Office : G B CAR LOANS LIMITED, EUROPA HOUSE, BARCROFT STREET, BURY, LANCASHIRE, BL9 5BT
| Company Reg No : 5532552 | Data Protection No : Z9303371 | VAT No : 867002040 |
GB Car Loans Limited T/A GB Vehicle Leasing are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registered No : 660674
Copyright © 2016 GB Vehicle Leasing, All rights reserved.